Our philosophy is to enable our clients to live as independently as possible by providing fully trained live-in or live out care staff to support them in their own home. That's why we refer to our staff as PAs and not carers because their role is to work under the direction of the client.
The quality of our service is determined by our ability to organise and deliver superior PA support at a fair and reasonable price. To achieve this we recruit and develop the very best people and deliver the highest level of continuity for our clients by retaining employees for longer. Our aim is to ensure that every client who wants one has a regular PA assigned to them.
To ensure we meet the requirements of our clients we regularly review their needs, ensuring that all records pertaining to their care are current. This is achieved by maintaining regular contact with them and supervising the service we deliver.
Unlike many domiciliary care agencies, we employ a Nursing Team who supervise the service we provide to our clients and support our PAs. Each member of our Nursing Team has specialist skills and knowledge relevant to the client group we support.
Finally, we constantly seek feedback from clients and employees to promote a culture of continuous improvement.